Information

Returns/Exchanges

Returns for store credit only (online and studio)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a store credit or exchange.

To be eligible for store credit your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your store credit return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, a store credit will be emailed to you in the amount of the item you returned.

For any questions contact us at thomas@jugarcollection.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at thomas@jugarcollection.com and send your item to:

jugar attn: t. liddy
19 NE Cook Street
Portland, OR 97212
United States

Shipping

To return your product, you should mail your product to:

jugar attn: t. liddy
19 NE Cook Street
Portland, OR 97212
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be added to your store credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.